Preamble

1. These general conditions of sale are agreed between MARCIA DA ASCENSÃO MARTINS DE AMORIM, Fiscal Number 208654291, Address  R CIDADE DO PORTO, Nº 57 4705-086 Braga, Portugal and E-mail address support@battuna.com, owner of the website www.battuna.com hereinafter referred to as the Online Store and persons who wish to make purchases through the Online Store, hereinafter referred to as “User”.
2. The parties agree that purchases made through the Online Store will be governed exclusively by this contract, excluding any conditions previously available on the Online Store.

ARTICLE 1. OBJECT

1. The purpose of these general conditions of sale is to provide and define all the necessary information to the User on the modalities of ordering, selling, paying and delivering purchases made on the Online Store.

2. These conditions govern all the steps necessary to place the order and guarantee the follow-up of this order between the Contracting Parties.

ARTICLE 2. ORDERING AND BILLING

1. The User completes his order by completing the purchase process presented in the Online Store, adding the product(s) or service(s) he intends to order to the shopping basket.
To send your order, the User must:

a) Register in the Online Store, providing the information requested therein;

b) Log in (providing a combination of e-mail and password chosen by the User when registering);

c) Complete the information and choose the options available to you throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the NIF and the name that, for tax purposes, you want shown on the invoice).

The final confirmation of the order by the User is equivalent to the full and complete acceptance of the prices and description of the products available for sale, as well as these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded.

The Online Store will honor orders received online only up to the limit of available stocks. In the absence of product availability, the Online Store undertakes to inform the User as soon as possible.

The data contained in the invoice are the sole responsibility of the User. The invoice is issued immediately after payment and once issued it cannot be reissued with changes.

Order requests are valid for (two days), unless the order is registered under a promotional campaign that defines a different period, and it is not possible to guarantee prices, discounts, promotions and offers beyond this period. If payment is not received by our services within the said period, the order cannot be validated. Any amount received after this date will be refunded or used in a new order.

ARTICLE 3. PAYMENT

Multibanco, Mbway and Payshop is processed by the entity Ifthenpay https://ifthenpay.com/

Credit card is processed by the entity Paypal https://www.paypal.com/pt/home

ARTICLE 4. PRICES

Prices must be understood in Euros, with fees and taxes included, taking into account the VAT in force on the date of payment of the order.
If there is an increase in the price of any product, the User will be informed immediately, being able to choose to receive his order (paying the difference) or to proceed with its cancellation.
Whenever an item has a price reduction, the type of sale is mentioned (sales, promotions or liquidation), the type of products, the reduction percentage, the start date and duration period and its communication to the competent authorities, if it’s necessary.

ARTICLE 5. DELIVERY AND SHIPPING INFORMATION

1. It is carried out by DPD or another similar transport company.
2. Shipping costs are added to the order in accordance with the table in force, which are calculated in the purchase process before completion by the User.
3. The Online Store ships to all regions of the world.

ARTICLE 6. CLAIMS

In the event of a dispute, the consumer may resort to Dispute Resolution through the Arbitration Center (see the section of the Online Store called “Conflict Resolution”) and/or fill out the Complaints Book (see the section of the Online Store called “Book of Disputes”). Claims”).

ARTICLE 7. RIGHT OF FREE TERMINATION

The User has the right to freely terminate this contract within 14 calendar days, without having to indicate any reason, in accordance with Portuguese law.
The period for exercising the right of free withdrawal expires 14 days from the day following the day on which you acquire or a third party appointed by you, other than the carrier, acquires physical possession of the goods.
In order to exercise your right of free termination, you must notify the Online Store of your decision to terminate this contract/purchase by means of a letter sent by registered mail with acknowledgment of receipt or communication via email to the email address recorded in the Preamble.

In order for the withdrawal period to be respected, it is sufficient that your communication regarding the exercise of the right of withdrawal must be sent before the termination period.
In the event of termination of this contract, the payment made will be refunded, with the exception of the costs of returning the good, which will be borne by the consumer. The refund will be made without undue delay and, in any case, no later than 14 days from the date on which the goods are received and are in perfect condition of presentation and conservation.

We make this refund using, when possible, the same means of payment that you used in the initial transaction, not incurring any costs as a result of this refund.

ARTICLE 8. EXCEPTIONS TO THE RIGHT OF FREE TERMINATION

Exceptions to the Right of Free Resolution, pursuant to article 17 of Decree-Law No. 24/2014, of February 14, unless otherwise agreed by the parties, are the following cases:

a) Provision of services, when:
i) The services have been fully provided after the express prior consent of the consumer, under the terms of article 15; It is
ii) The consumer recognizes that he loses the right of free termination if the contract has been fully performed by the professional in that case;
b) Supply of goods or provision of services whose price depends on fluctuations in financial market rates that the supplier of goods or service provider cannot control and that may occur during the free resolution period;
c) Supply of goods made according to the consumer’s specifications or clearly personalized;
d) Supply of goods that, by nature, cannot be sent back or are likely to deteriorate or quickly expire;
e) Supply of sealed goods that cannot be returned, for reasons of health protection or hygiene when opened after delivery;
f) Supply of goods which, after delivery and by nature, are inseparably mixed with other items;
g) Supply of alcoholic beverages whose price has been agreed upon when the purchase and sale contract is concluded, whose delivery can only be made after a period of 30 days, and whose real value depends on market fluctuations that cannot be controlled by the professional ;
h) Supply of sealed audio or video recordings or sealed computer programs, from which the consumer has removed the inviolability guarantee seal after delivery;
i) Provision of a newspaper, periodical or magazine, with the exception of subscription contracts for sending these publications;
j) Celebrated at public auction;
k) Provision of accommodation, for non-residential purposes, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of execution;
l) Supply of digital content not provided in physical form if:
i) Its execution begins with the prior and express consent of the consumer; It is
ii) The consumer recognizes that his consent implies the loss of the right of free withdrawal;
m) Provision of repair or maintenance services to be carried out at the consumer’s home, at the consumer’s request.
In the case of contracts provided for in paragraph
m) of the previous number, the Right of Free Termination applies in relation to services provided in addition to those specifically requested by the consumer or the supply of goods other than replacement parts essential for carrying out maintenance or repairs.

ARTICLE 9. EXCHANGE AND RETURN POLICY

All products purchased in the Online Store may be returned and refunded, whenever the customer expresses his intention within a maximum period of 14 days from receipt, provided that the same articles have not been used, are in the same condition as were delivered, in the original packaging and with the original tags. The shipment must be made, whenever possible, in the same box in which it was delivered.
If you want to exchange an item, you must return the item via registered shipping and then make a new purchase.
The costs associated with the exchange or return will be borne by the customer, unless there has been an error on the part of the Online Store.
No exchanges are made and returns of items on sale or on sale are not accepted. Exchanges or returns of themed items (for example, items alluding to Christmas, Halloween, etc.) or underwear items are not accepted.
The customer must check when delivering the order that it is in good condition and that it has not been damaged during transport. If there is any anomaly, you must write “ANOMALY” on the transport note, as well as inform us in a single email of all anomalies detected within 24 hours. If this does not happen, we will not be able to exchange or refund the items.
If the reason for the return is the responsibility of the Online Store (e.g. damaged item, incorrect item received), the return shipping costs will be at the expense of the Online Store, with the customer, under these conditions, having a maximum period of 14 days to make the devolution. If the reason is of another order (eg: the item is not to the customer’s liking), the costs of return costs will be borne by the customer.
In order to proceed with a return, the customer must inform the Online Store that he intends to make the exchange/return, indicating the reasons for the same, through the email registered in the preamble.
Within a maximum period of 14 days, the Online Store will analyze the returned item and inform the customer of the right to the respective refund or proceed to send another one the same. Confirming the reasons invoked for the return, the customer will be refunded the entire amount paid, including delivery and return costs.

ARTICLE 10. PRIVACY POLICY

The processing of your data is carried out in compliance with the legislation on the protection of personal data and in accordance with the Privacy Policy defined and inscribed in the Online Store.
Its provision is optional and is guaranteed, under the terms of the law, the right to access, rectify and cancel any data that directly concerns you, personally or in writing, directly to the address in the Preamble. All orders must be made through the addresses and forms identified in point 1 of this Privacy Policy.
Additionally, the holder may always file any complaints he deems necessary with the competent authority for this purpose.